Management of water services

The comprehensive management of water services proves to be an increasingly complex task. The number of actors involved is larger all the time and the traditional presence of administrations and suppliers is combined today with consumers and environmental policies. Apart from this, there is a growing tendency all over the world towards regulation of drinking water and drainage services by means of using management indicators.

The ITA has played a relevant role in the development of some of the most internationally prominent management tools for supplies, such as the IWA indicators or the ISO 24500 standards. It is precisely this experience which enables the work on advice and consultancy to supply companies, public authorities and regulatory bodies. Specifically:

  • Designing management indicator systems.
  • Support in metric benchmarking projects and process benchmarking.
  • Implementation of ISO 24510, 24511 and 24512 standards.
  • Advice to regulators in the design of performance evaluation systems.
Sorted by date Sorted by title
 Performance measurement systems based on IWA performance indicators. Balance Scorecards © 502KB

PhD Thesis

Platform presentations
 Tools for improving decision making in water meter Management (2009) © 1.14 MB
 El ordenamiento del ciclo de agua urbano. La necesidad de las Agencias Reguladoras © 629KB
 Gestión pública frente a gestión privada. Ventajas e inconvenientes. Tendencias actuales © 1.36 MB
 Meeting users’ expectations in drinking water services. The ISO 24510 standard © 2.66 MB
 The ISO 24500 Standards. Introduction and Terminology © 7.33 MB
 Setting and Using Performance Indicators for Improving Utility Efficiency © 1.83 MB

Legal standards

Presentaciones Curso Rehabilitación y Renovación de redes de Agua (Junio 2009)