Current challenges in performance assessment of water services
Water Utility Management International
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Performance assessment has been one of the hottest topics in the water industry for the past decade. The use of performance indicators (PI) and benchmarking techniques has become a common practice during this period. There are many good reasons behind this success. Water services are provided in a monopolistic environment and in the absence of market forces it is hard to find motivation for efficiecnty. All the stakeholders in the business have come to realize that by assessing the performanced of teh services in a systematic way, utilities are driven to continually improve their performance with the consequential benefits for all those involved.
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