Capítulo
Benchmarking in the Water Industry. Basic Principles, Applicability and Methodology.
Libro
Pumps, Electromechanical Devices and Systems Applied to Urban Water Management
Páginas en las que aparece este capítulo
37-45
ISBN
90-5809-574-6
Año de publicación
2003
Resumen
After the great interest arisen in the last decade around performance indicators for water utilities, the focus in the past few years has been placed on benchmarking. However and despite the strong trend to integrate benchmarking techniques worldwide in the water industry, misconceptions are often found even in the literature. Nowadays it is commonly understood that there are two types of benchmarking: metric and process benchmarking. However, both types are quite different despite their common name. This paper presents the basic principles behind benchmarking, highlighting the differences between both types, when they may be applicable and useful and a brief description of the methodology to be applied.
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