Performance assessment of urban utilities: the case of water supply, wastewater and solid waste
Journal of Water Supply: Research and Technology—AQUA
Issue 5, Volume 58
Pages in which appears this paper
The importance of performance assessment in the water industry is demonstrated by the
increasing number of initiatives taking place around the world. Since the ﬁrst initiatives, which started 15 years ago, the topic has evolved signiﬁcantly although it still presents challenges to be tackled.
Five years ago, a project on performance assessment of urban infrastructure services was
submitted to the European Union under the COST programme. As a consequence, the COST C18 Action was created. This paper presents the main conclusions and future key research areas from the project. In the solid waste sector, existing practical experience is less advanced, but methodologies and conclusions will be equally applicable in performance assessment projects.